RESIZING YOUR RING

If you ordered the wrong ring size, or need a different size within the first 12 months of purchase, we have you covered. We offer one-time FREE ring resizing within 12 months of the purchase. If you need to re-size your ring: Please contact us with an email entitled “Re-size” and your order number, indicating the actual size and new size needed. Our team will determine if the change of size is possible and email back with details and a shipping label.

• Contact us via email: [email protected]
• OR - Chat with us on the website: www.friendlydiamonds.com

Notes on ring resizing:

• The resizing process may require some amount of metal to be added or removed to increase or decrease the size of the ring. This may lead to the ring band becoming thicker or thinner which may or may not be visible directly. Every ring we resize is inspected by our quality control team to make sure it lives up to our standards for quality and craftsmanship.
• Resizing engraved rings may change the look of any engraving. The engraved characters may look different and may not be legible. There is an option to re-inscribe the ring after re-sizing for a $30 fee (up to 20 characters).

What if my ring cannot be re-sized?

• Increasing or decreasing the ring size by more than 2 sizes is not possible. If this is required, the ring will have to be re-manufactured in which case the return policy applies.
• Within the 30-day time frame specified in our return policy the ring can be returned and re-manufactured. Return policy terms apply for this request. Please note that after re-manufacturing, your ring may not look exactly the same as the original.
• Some rings cannot be resized due to the design of the ring. In this case, the ring will have to be re-manufactured. Within the 30-day time frame, the ring can be returned and re-manufactured. Return policy terms apply for this request. Please note that after remanufacturing, your ring may not look exactly the same as the original.

*Information on how to send in your item for a ring for resizing:

• A shipping label can be requested via phone or chat at www.friendlydiamonds.com
• Both ways shipping costs for the 1st resize within 12 months of purchase is Free of cost.
• If the ring is more than a year old an advance fee of $100 will need to be paid for re-sizing and shipping.
• If this is the second (or more) resizing of the ring an advance fee of $100 will need to be paid for re-sizing and shipping.
• Ensure all original materials including the actual product and the original packing box are included
• For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
• For safety purposes, please do double-box your parcel.
• Affix the label to the outside of the larger box and drop it off at your nearest courier company location or van.
• Friendly Diamonds cannot be held responsible for shipping errors – we recommend that customers only use a staffed store-front to send in items for resizing. Please do not use drop boxes or non-staffed locations.
• Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance.

**Shipping terms of resized item

• Return Shipping Charges for Resized Items:
  • Return shipping of resized ring is Free of cost for the 1st resize within 12 months of the purchase.
  • An advance fee of $100 will need to be paid for re-sizing and shipping for all resizes for the 2nd time(or more) or after 12 months of purchase.
• Custom Charges and Duties
  • For all international shipments, customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.
• Shipping Timeline
  • Friendly Diamonds is committed to the timely delivery of your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control.
  • Our estimated delivery time does not include the time it will take for local customs to release international orders.
  • You will receive an email confirmation once your order is shipped.
  • All repaired items are typically delivered 5 to 7 days from the shipping date.
  • Please note that all shipments require an adult signature at the delivery destination.
• Delivery Partners
  • We use trusted delivery companies such as FedEx, UPS, and USPS for all our shipments.
  • An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.
• Shipment Insurance

  For your protection, Friendly Diamonds always:

  • Insures and registers all items for their full value.
  • Requires that all deliveries be made to a physical business or home address only. We do not ship to P.O. box addresses.
• Track your order
  • We make it easy for you to know how soon you can expect the delivery of your product. Once your order is shipped, we send you a shipment email along with the tracking number for you to track the product.

Need more help? We’re here to help you 24/7

• Contact us via email: [email protected]
• OR
• Chat with us on the website: www.friendlydiamonds.com
• Always a real person! - “We don’t let bots do the talking”