RESIZING YOUR RING

If you have ordered the wrong ring size, we have got you covered! We offer one complimentary ring resize within the first 12 months of your purchase. If your order qualifies for the complimentary ring resizing, we offer free shipping both ways for all orders within the United States. For orders outside the United States, actual shipping costs for both-way shipments will be charged to you.

If your ring is more than a year old or requires a second (or more) resize, a fee of $75 will be charged for resizing the ring. For such resizes, the actual shipping costs for both-way shipments will be charged to you.

Ring Resizing Terms

• Resizing engraved rings may change the look of engravings. The engraved characters may look different and may not be legible. You can opt to re-inscribe the ring after resizing for a $30 fee (up to 20 characters). Please refer to our ring engraving policy for more information.
• Excess diamonds or metal left over from resizing will not be returned or refunded for.

Rings That Cannot Be Resized

Some rings, including eternity rings, full eternity engagement ring settings, and full eternity wedding and matching bands cannot be resized due to the design of the ring.

If your purchase falls within the first 30 days from the date of delivery, you can send your ring back to us and we will have it remanufactured for you. If your purchase falls outside the 30 day timeframe, a new ring will have to be purchased.

How To Send In Your Ring For Resizing

• 1. Contact Friendly Diamonds Customer Service Department
• If you need to resize your ring, please don't hesitate to get in touch with us through live chat on www.friendlydiamonds.com or via phone call at +1 646 956 4572. You can also send us an email at [email protected] with your order number and the word "Ring Resize" in the subject line, state the new size you’d like to resize the ring to, and provide all the information regarding the same that would be helpful to us.
• If your order qualifies for a complimentary ring resize and you reside in the United States, our team will create a prepaid shipping label and email it to you. If your order does not qualify for a free resize or you are located outside the United States, you can request a shipping label. Actual shipping costs for both-way shipments will be charged to you


• 2. Pack Your Order
• Ensure that the actual product is securely packed in the original packaging box.
• For security reasons, do not write ‘jewelry’, ‘diamonds’, or other related words anywhere on the package.
• For safety purposes, please double-box your package.
• Affix the label to the outside of the larger box and drop it off at your nearest courier company location (we recommend UPS, FedEx, or USPS as our preferred shipping partners).
• Friendly Diamonds cannot be held responsible for shipping errors – we recommend that customers only use a staffed store-front to send returned items. Please do not use drop boxes or non-staffed locations.
• Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance
• Friendly Diamonds recommends purchasing insurance on the package up to the replacement value.

Shipping Terms for Resized Items

• Shipping Timeline

  All resized items are typically shipped within 7-10 business days from the date of receiving the item. Friendly Diamonds is committed to the timely delivery of your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control.

  Our estimated shipment date is the estimated date on which the order will be shipped from our office in New York. The estimated shipment date does not include the time taken for the delivery partner to deliver the order or the time taken by local customs to release international orders.

  All our orders are shipped via 2 business day shipments. Please note that all shipments require an adult signature at the delivery destination. You will receive an email confirmation once your order is shipped.



• Delivery Partners

  We use trusted delivery companies such as FedEx, UPS, and USPS for all shipments. An alternative shipping method may be used when appropriate to reach your target destination and delivery date.



• Shipment Insurance

  For your protection, Friendly Diamonds always insures all items for their total value. All our orders can only be delivered to a physical business or home address. We do not ship to P.O. box addresses.



• Custom Charges And Duties

  For all international shipments, customs processes and import duties are the customer's responsibility; please check with your local customs office for information.



• Track Your order

  We make it easy for you to know how soon you can expect the delivery of your product. All orders are scheduled to ship on or before the expected shipment date shown in the order confirmation. Once your order is shipped, you will receive an email confirmation with the tracking information.

Need more help? We’re here to help you 24/7

• Contact us via email: [email protected]
• Call us at +1 646 956 4572
• Chat with us on the website: www.friendlydiamonds.com

Always a real person! - We don’t let bots do the talking.