RESIZING YOUR RING

If you ordered the wrong ring size or need a different size within the first 12 months of purchase, Friendly Diamonds has you covered. We offer a one-time FREE ring resizing within 12 months of the purchase.

If you need to resize your ring: Please get in touch with us with an email at [email protected] titled "Resize" and your order number, indicating the actual size and new size needed. Our team will determine if the size change is possible and email back with details and a shipping label.

Ring resizing terms

• The resizing process may require some amount of metal to be added or removed to increase or decrease the size of the ring. This may make the ring’s band thicker or thinner, which may or may not be visible directly. Our quality control team inspects every ring we resize to ensure it lives up to our standards for quality and craftsmanship.
• Resizing engraved rings may change the look of ring engravings. The engraved characters may look different and may not be legible. There is an option to re-inscribe the ring after resizing for a $30 fee (up to 20 characters). Please refer to our ring engraving policy for more information.
• Both ways, shipping costs for the 1st resize within 12 months of purchase is free of charge.
• If the ring is more than a year old or requires a second (or more) resize, an advance fee of $100 will need to be paid for resizing and both-way shipping within the United States and Canada. For deliveries outside the United States and Canada, $175 will be charged for resizing and both-way shipping.

What if my ring cannot be resized?

• It is not possible to increase or decrease the ring size by more than 2 sizes. If such a resize is required, the ring will have to be re-manufactured.
• Some rings including eternity rings and bands cannot be resized due to the design of the ring. In this case, the ring will have to be re-manufactured.

In both the above listed cases, the ring can be returned and re-manufactured within the 30-day time frame specified in our return policy. return policy terms apply for this request. Please note that your ring may not look exactly the same as the original after re-manufacturing.

How to send in your ring for resizing?

• A customer can request a shipping label via email, phone or chat.
• Shipping costs for the 1st resize within 12 months of purchase is free of charge.
• If the ring is more than a year old or requires a second (or more) resize, an advance fee of $100 will need to be paid for resizing and both-way shipping within the United States and Canada. For deliveries outside the United States and Canada, $175 will be charged for resizing and both-way shipping.
• Ensure all original materials are included, including the actual product and the original packing box.
• For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
• For security reasons, do not write jewelry, diamonds, or other related words anywhere on the package.
• For safety purposes, please double-box your parcel.
• Affix the label to the outside of the larger box and drop it off at your nearest courier company location or van.
• Friendly Diamonds cannot be held responsible for shipping errors – we recommend that customers only use a staffed store-front to send in items for resizing. Please do not use drop boxes or non-staffed locations.
• Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance.

Shipping terms of resized item

• Return Shipping Charges for Resized Items
  • Return shipping of resized rings is free of cost for the 1st resize within 12 months of the purchase.
  • If the ring is more than a year old or requires a second (or more) resize, an advance fee of $100 will need to be paid for resizing and both-way shipping within the United States and Canada. For deliveries outside the United States and Canada, $175 will be charged for resizing and both-way shipping.
• Customs Charges and Duties
  • For all international shipments, customs processes and import duties are the customer's responsibility; please check with your local customs office for information.
• Shipping Timeline
  • All resized items are typically shipped within 7 to 10 business days from the date of receiving the item
  • Friendly Diamonds is committed to the timely delivery of your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control.
  • Our estimated shipment date is the estimated date on which the order will be shipped from our shipping office in New York. The estimated shipment date does not include the time taken for the delivery partner to deliver the order or the time taken by local customs to release international orders.
  • You will receive an email confirmation once your order is shipped.
  • Kindly note that all shipments require an adult's signature at the delivery destination.
• Delivery Partners
  • We use trusted delivery companies such as FedEx, UPS, and USPS for all our shipments.
  • An alternative shipping method may be used when appropriate to reach your target destination and delivery date.
• Shipment Insurance

  For your protection, Friendly Diamonds always:

  • Insures and registers all items for their total value.
  • All deliveries must be made to a physical business or home address only. We do not ship to P.O. box addresses.
• Track your order
  • We make it easy for you to know how soon you can expect the delivery of your product. Once your order is shipped, we will send you a shipment email along with the tracking number for you to track the product.

Need more help? We’re here to help you 24/7

• Contact us via email: [email protected]
• Call us at +1 646 956 4572
• Chat with us on the website: www.friendlydiamonds.com

Always a real person! - We don’t let bots do the talking.