Q: Can I customize my own jewelry?

Yes you can! You can choose to either create your own ring , earrings or pendant by choosing from hundreds of designs and thousands of certified lab diamonds on our website, or you can choose to work with one of our expert designers to make your unique piece come to life. Start designing your bespoke jewelry now!

Question 1

Are lab grown diamonds as durable as natural diamonds?

Accepted Answer

Yes! Lab grown diamonds are just as durable as natural diamonds as they have the same chemical, physical and optical properties as that of a natural diamond. They weigh a 10 on the Moshs scale.

Question 2

What metal options and color choices do you offer for your jewelry?

Accepted Answer

At Friendly Diamonds, we offer our jewelry in 14kt and 18kt white gold, yellow gold, and rose gold as well as in Platinum

Question 3

Are all your diamonds certified?

Accepted Answer

Yes, all diamonds on our website are certified by trusted diamond grading institutions such as IGI and GIA.

Question 4

Will I receive a certification of authenticity with my jewelry purchase?

Accepted Answer

Yes, every jewelry will include the diamond certificate or the jewelry certificate. You also have an option to purchase an appraisal certification for your jewelry piece that can be used for insurance purposes.

Question 5

Can I customize my own jewelry?

Accepted Answer

Yes you can! You can choose to either create your own ring, earrings or pendant by choosing from hundreds of designs and thousands of certified lab diamonds on our website, or you can choose to work with one of our expert designers to make your unique piece come to life. Start designing your bespoke jewelry now!

Question 6

I have my own diamond, can you set it in your jewelry designs?

Accepted Answer

Absolutely! We specialize in bespoke jewelry and are happy to work with your diamond to help you create a unique, beautiful design tailored to your preferences.

Question 7

Is your jewelry hypoallergenic and suitable for sensitive skin?

Accepted Answer

Yes, all our jewelry is made using the highest-quality materials that are skin-safe. We ensure that our jewelry is irritation-free and comfortable, even for those with sensitive skin.

Question 8

Can I change the center diamond of a pre-designed ring?

Accepted Answer

Yes, our pre-designed engagement ring collection offers you the option to choose the diamond shape, carat weight, metal type, metal color and ring size of the entire design

Question 9

How are the jewelry pieces packed ?

Accepted Answer

All our products come in an exclusive, branded box designed to keep your jewelry secure. Each purchase includes a microfiber cleaning cloth for effortless maintenance. Our packaging reflects our commitment to sustainability, aligning with our vision for a friendlier tomorrow.

Question 10

What is the cost of shipping any item from Friendly Diamonds?

Accepted Answer

At Friendly Diamonds, we ship your jewelry worldwide at no additional shipping cost!

Question 11

Do you offer international shipping?

Accepted Answer

Yes, we do offer free international shipping on our products. We are happy to deliver your jewelry to locations around the world, ensuring a seamless shopping experience no matter the location!

Question 12

What are the custom fees for international orders?

Accepted Answer

For all international shipments, custom processes and import duties are the customer’s responsibility. Please check with your local customs office for more information.

Question 13

Do you offer expedited delivery or shipping?

Accepted Answer

In case you need your order delivered earlier than mentioned, please contact our customer service team and we will try our best to accommodate your request!

Question 14

Do you offer Overnight shipping?

Accepted Answer

At Friendly Diamonds, we offer overnight shipping on request at an additional fee of $50. Simply reach out to our customer service team to request for overnight shipping.

Question 15

Do you deliver to PO boxes?

Accepted Answer

In order to ensure your order is safe, we do not deliver to PO boxes.

Question 16

Do you offer Weekend Delivery?

Accepted Answer

At Friendly Diamonds, we offer Saturday delivery on request for eligible locations for an additional $50. Simply reach out to our customer service team to request for weekend shipping.

Question 17

Is my shipment going to be insured?

Accepted Answer

For your protection and convenience, we always insure all items for their total value. All the shipments require an adult signature at every delivery destination and you will receive an email confirmation once your order is shipped out by us. To ensure your order is safe, we do not deliver to PO boxes.

Question 18

Do I need to be there at the delivery location to collect my order?

Accepted Answer

Yes, an adult signature is required at the time of delivery to receive the order. Friendly Diamonds is not responsible for lost or stolen orders once it has been delivered.

Question 19

What is the return and exchange policy?

Accepted Answer

At Friendly Diamonds, we are confident that you will fall in love with our jewelry! However, should a circumstance arise and you feel the need to return any item from your order, we are happy to help you! We offer a no-questions-asked 30-day return policy for a full refund for all items excluding bespoke custom made jewelry pieces and gift vouchers/cards. Read more about our return policy..

Question 20

How long do I have to return and exchange my order?

Accepted Answer

We offer a 30 days, no-questions-asked return policy for a full refund. The 30 days timeline starts from the date of delivery of the order.

Question 21

How can I initiate a return or exchange?

Accepted Answer

If you feel the need to return or exchange an item, please get in touch with our customer service team via email at customerservice@friendlydiamonds.com with the subject line ‘RETURN’. Our team will guide you further.

Question 22

Do I have to pay for return shipping costs?

Accepted Answer

For customers within the United States, we offer FREE return shipping on all eligible orders within 30 days of the delivery date. Customers outside the United States are responsible for the shipping costs.

Question 23

Will I get a shipping label for return shipping?

Accepted Answer

Yes, once your return request has been accepted, our team will create a free FedEx or UPS shipping label for orders in the United States. For orders returned from outside the United States, the customer is responsible for bearing the shipping costs.

Question 24

How do I pack an order for return?

Accepted Answer

Once we receive your return request, we will create a free shipping label and email it to you. Please ensure that the product, diamond certificate and appraisal certificate are securely packed in the original packaging. Put the original box inside a FedEx or UPS box and securely seal it. We advise you to double-pack your package to ensure its safety.

For security purposes, refrain from writing words such as ‘jewelry’ or ‘diamonds’ on the package. Paste the label on the exterior of the box and drop it off at your nearest courier company outlet.

Question 25

How do I ship an order back to Friendly Diamonds?

Accepted Answer

We provide a free FedEx or UPS shipping label for all orders within the United States. Once your order is packed, simply drop it off at an official FedEx or UPS courier location.

Question 26

Where do I have to ship the returned product back to?

Accepted Answer

We provide a free FedEx or UPS shipping label mentioning the return address for all orders within the United States. Orders from outside the United States can be shipped back to our New York office.
Office address:
Friendly Diamonds Inc.
20 W 47th St Suite #716
New York, NY
10036, United States

Question 27

Can I drop off the returned item to Friendly Diamonds’s office?

Accepted Answer

Yes, should you wish to drop off your return item to us at our New York office, please get in touch with our customer service team via email at customerservice@friendlydiamonds.com with the subject line ‘RETURN’. Our team will guide you further.
Office address:
Friendly Diamonds Inc.
20 W 47th St Suite #716
New York, NY
10036, United States

Question 28

If I have purchased an item from outside the United States, how does the return process work?

Accepted Answer

We are happy to provide a FedEx or UPS shipping label to customers outside the United States, however shipping costs are to be borne by the customer. The customer may even choose to select their own courier service. We recommend selecting a reputed courier service and insuring your parcel for its entire value for a secure delivery. Once the return request has been approved, please send the package to our New York office.
Office address:
Friendly Diamonds Inc.
20 W 47th St Suite #716
New York, NY
10036, United States

Friendly Diamonds cannot be held liable for any shipping error.

Question 29

Can I return a customized order from the ‘Create Your Own’ collection?

Accepted Answer

Yes, it is possible to return items purchased from our ‘Create Your Own’ collection with minimal customizations. However our return policy does not apply to bespoke custom made jewelry.

Question 30

Can I return or exchange bespoke jewelry?

Accepted Answer

Our return policy does not apply to bespoke custom made jewelry.

Question 31

Will I be refunded the full amount if I return my jewelry or diamond?

Accepted Answer

Yes, as long as the return request of the jewelry or diamond has been sent within 30-days of delivery, the item is in unworn condition and is accompanied by all original packaging and documentation, you will be refunded the full amount. Appraisal and engraving fees are deductible from the refund amount.

Please Note: A quality check of the returned items will be conducted, and deductions may apply for any damage or wear and tear.

Question 32

Can I purchase multiple items to determine which one I like the best, and return the others?

Accepted Answer

To be fair to all our customers, we do not encourage serial bracketing at Friendly Diamonds. Bracketing refers to buying multiple products with the intent of returning unwanted ones. If we suspect bracketing purchases, we reserve the right to not accept the return.

We hope you understand the trend of over-ordering through bracketing mirrors the issues of sustainability and negatively impacts the environment.

Question 33

What condition does the jewelry need to be in for a return ?

Accepted Answer

The returned items must be in unworn condition, accompanied by all original packaging and documentation, including the diamond certificate. In case the item is used and worn out, an amount of $500 or as decided by our quality assurance team will be deducted from the total refund amount. If the certificate has been lost or tampered with, an additional $150 fee will be deducted from the total refund amount. Appraisal fees of $50 are non-refundable and a deduction of $50 will be made from the refund amount for rings with engraving(s).

Question 34

Can I return a ring with engraving?

Accepted Answer

Yes, you can return rings with engraving but an additional deduction of $50 will be made from the total refund amount for the engraving.

Question 35

How can I initiate a return or exchange for a damaged item?

Accepted Answer

In the rare case that your item has arrived damaged, please contact our customer service team immediately. We will examine the issue and craft a new order for you at no additional cost. This is subject to quality assurance inspection.

Question 36

How long will it take to process my refund?

Accepted Answer

Once we receive the returned parcel, our quality assurance team will inspect the item(s). Customers may receive a follow-up email to determine eligibility of the item’s condition. Refunds usually take between 5-7 business days to be processed. Refunded amounts will be issued via the method of payment used in the original purchase. For credit card refunds, please allow one monthly billing cycle for the credit to reflect in your account.

Question 37

What type of payments do you accept?

Accepted Answer

At Friendly Diamonds, we offer a variety of payment options to provide you with a seamless experience. Customers may opt to use one payment method or choose to Split the Payment using separate debit or credit cards.

Here are the payment options we accept:
1. Credit Card and Debit Card (Visa, MasterCard, American Express, and other major cards)
2. PayPal
3. Affirm Monthly Payments
4. SplitIt
5. AfterPay
6. Bankwire

Question 38

Do I qualify for a discount if I pay via wire transfer?

Accepted Answer

Yes! If you pay via wire transfer across the United States, you are eligible for a 2% discount pre-tax on your cart value. For more information on wire transfers, know more about our payment options.

Question 39

Where do I process the wire transfer?

Accepted Answer

Our bank wire details are mentioned below:
Address: 20 W 47th St, Suite #716, New York, NY 10036
Bank: Chase Bank
Account Number: 713905039
Routing Number: 021000021

Question 40

Will I be charged sales tax on my order?

Accepted Answer

Yes, sales tax is applied based on the shipping address and is charged in states where it is required. The sales tax amount will be calculated during checkout.

Question 41

Do you offer special promo codes for first-time customers?

Accepted Answer

Yes, you can apply the following code at checkout for $50 off your first order: FD50.
This promo code requires a minimum purchase of $1,000.

Question 42

Can I split my payment between multiple credit or debit cards?

Accepted Answer

Yes, you can split your payment amount between two debit or credit cards. The first payment must cover at least 51% of the total amount, and the remaining amount can be paid with another card of your choice. This option is available on our payment page post checkout.

Question 43

Do you offer financing options?

Accepted Answer

Yes, we do! You can choose from three options: SplitIt, AfterPay and Affirm. To read more about all of these payment methods, know more about our payment options.

Question 44

What is Affirm?

Accepted Answer

Affirm Financing allows multiple monthly payment plans with rates starting as low as 0% APR for well-qualified buyers. The process is simple. Customers can fill out their basic information to receive a real-time decision on the amount of financing they are approved for, with absolutely no hidden costs. This offer is subject to credit check and approval. Minimum monthly payments are required. The interest rate will be based on credit and is subject to an eligibility check. For more information, please visit the Affirm Payments website.

Please note: Affirm Financing is only available for shipping within the United States.

Question 45

What is the difference between Affirm and Afterpay?

Accepted Answer

Affirm Financing
Affirm Financing allows multiple monthly payment plans with rates starting as low as 0% APR for well-qualified buyers. Customers can fill out their basic information to receive a real-time decision on the amount of financing they are approved for, with absolutely no hidden costs.
This offer is subject to credit check and approval. For more information, please visit the Affirm Payments website.

AfterPay
AfterPay is a convenient and flexible payment option where customers can split their total order value into four easy payments over a period of six weeks by selecting this option during checkout. For more information, please visit the AfterPay website.

Please note: Both of these financing options are only available for shipping within the United States.

Question 46

What is SplitIt?

Accepted Answer

SplitIt is a platform that allows customers to pay for their purchases with an existing credit card by splitting costs into interest and fee-free monthly payments without any additional registration or applications with SplitIt.

Question 47

What are the differences between AfterPay, Affirm, and SplitIt’s payment plans?

Accepted Answer

These three popular "buy now, pay later" platforms offer flexible payment options for customers, but each has distinct features and benefits to consider:

1. Repayment Schedule:
a. AfterPay: Every 2 weeks, with 4 equal payments
b. Affirm: Monthly payments, ranging from 3-36 months
c. SplitIt: Monthly installments, with flexible terms

2. Fees:
a. AfterPay: Late fees up to $8, capped at 25% of the total order
b. Affirm: Interest rates range from 0%-30% APR
c. No interest or fees, unless you incur interest from your credit card.

3. Credit Check:
a. AfterPay: Usually no credit check
b. Affirm: Soft credit check (hard check only for larger loans)
c. SplitIt: No credit check, uses your existing credit card

4. Best For:
a. AfterPay: Short-term purchases, small-ticket items
b. Affirm: Larger purchases with flexible repayment terms
c. SplitIt: Those who want to use their existing credit card for installments

5. Pros:
a. AfterPay: Interest-free if paid on time, easy to use
b. Affirm: Flexible terms, low-interest options for some purchases
c. SplitIt: No interest or fees, no credit checks.

Question 48

Can I change my order after it has been placed?

Accepted Answer

Yes, you can make modifications to your order after it has been placed. For guidance and assistance, please contact our customer service team.
You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 49

Do you offer a Lifetime Warranty?

Accepted Answer

Yes, Friendly Diamonds offers a FREE lifetime warranty against all manufacturing defects for all made-to-order and custom-made products. We stand by all the diamonds and jewelry pieces we sell and warrant that they are free of any manufacturing defects at the time of delivery. If you believe your piece is damaged, please get in touch with us for details on how to ship the item back to our quality control team for inspection.

Upon inspection, if a warranted issue is found, Friendly Diamonds will repair or replace the item and cover both-way shipping cost for the same.

Click here to read more about our lifetime warranty policy.

Question 50

Can I cancel my order?

Accepted Answer

You reserve the right to cancel your order for a full refund before it has been shipped. If you choose to cancel your order after it has been shipped, please contact our customer service team and they will help you promptly.
You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Bespoke custom designs are not eligible for cancellations after the first 48 hours of order completion.

Question 51

What is not covered under the Lifetime Warranty?

Accepted Answer

We are unable to warrant items that have previously been repaired, resized or polished by someone other than Friendly Diamonds, replacement of lost or missing diamonds, normal wear and tear of items from regular use and discoloration of metal caused by chemicals and make up. If an issue that is not covered under our lifetime warranty policy is found, we will share a price quotation for your approval for such repairs before any work begins.

Click here to read more about our lifetime warranty policy.

Question 52

How can I update my shipping address after placing the order?

Accepted Answer

You can reach out to our customer service team should you wish to change your shipping address after you have placed your order. Taxes may be applicable as per the new shipping address.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 53

How long does it take to repair a jewelry piece?

Accepted Answer

All repaired items are typically shipped within 7-10 business days from the date of receiving the item. In case we need to remake the item, it can take up to 2 weeks.

Question 54

How can I track my order?

Accepted Answer

Tracking your order is easier than ever! All our orders are scheduled to ship on or before the expected shipment date shown in the order confirmation. You can track your order by clicking on ‘My Order’ on our website. Once your order has been shipped, you will receive an email confirmation with the tracking information.

Question 55

How do I clean my jewelry?

Accepted Answer

We recommend you to regularly clean your jewelry to ensure it is always sparkling. For daily care, we recommend purchasing our Cleaning Kit which effectively removes dirt, oil, dust, and other unwanted materials that reduce the shine on your jewelry.

Our cleaning kit includes:
- A microfiber cloth for gentle polishing
- A diamond cleaning pen for precision cleaning
- A jewelry cleaning solution to ensure the shine never fades
- A brush to reach the delicate areas.

Please note: This kit is available exclusively as an add-on at checkout and the components cannot be purchased separately.

Question 56

How do I care for my jewelry?

Accepted Answer

Here are a few ways in which you can maintain your diamond jewelry.

Regular Cleaning
Diamonds can attract dust, dirt and oils (even from our body). All of this can dull a diamond’s brilliance. Use our Cleaning Kit for regular cleaning of your jewelry.
Safe Storage
Storing your jewelry securely will prevent it from developing scratches, chiping and damage. Keep your diamond jewelry separate from each other while storing them at home. This prevents scratching.
Avoid Harsh Chemicals
Harsh chemicals such as chlorine can damage the metal of your jewelry. Remove your diamond jewelry while completing household chores, using cleaning products containing chlorine and other harsh chemicals.
Be Mindful
Yes, diamonds are incredibly durable. However, certain activities can put your diamond jewelry at risk of unnecessary wear and tear.
- Remove your jewelry prior to taking part in any physical activities (such as swimming, gardening, heavy lifting, or any sports).
- Be mindful of applying lotions, perfumes, oils before wearing your jewelry as these products can leave residues.

By following these care tips, you can ensure that your jewelry shines and sparkles like it did when you first bought it. For more information on how to care for your jewelry, do not hesitate to contact our customer support team.

Question 57

Is it possible to add additional items to my cart after placing an order?

Accepted Answer

If you would like to order additional items, we advise you to place a new order.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 58

Can I change my payment method if I change my mind before the item is shipped?

Accepted Answer

Yes, you can change your payment method. Please contact our customer service team for guidance.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 59

What should I do to prevent my jewelry from tarnishing and scratching?

Accepted Answer

There are several ways you can prevent your jewelry from damage.

To prevent tarnishing:
1. Keep your jewelry dry
2. Store properly in a cool, dry place away from direct sunlight
3. Avoid harsh chemicals such as perfumes, lotions, cleaning products
4. Clean jewelry regularly with a dry cloth

To prevent scratching:
1. Avoid heavy activities such as gyming, swimming, household chores to prevent damage
2. Regular cleaning to remove dust and particles from surface
3. Store properly, ensuring no two diamonds in a box are touching each other
4. By following these steps, you can keep your jewelry looking shiny and new for longer while preserving its appearance.

Question 60

Can I send my jewelry in for cleaning?

Accepted Answer

Yes, you can send your jewelry in for cleaning. Basic shipping and cleaning charges may incur. Please contact our customer service team for assistance.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 61

Can I request a delivery date change for my order?

Accepted Answer

Yes! If you would like us to ship your order after the estimated shipment date, we’ll gladly hold it at our office—just let our team know when you would like it delivered. But if you need your order faster, please contact our customer service team, and we’ll do our best to accommodate your request.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 62

Can I add engraving or adjust the existing engraving on my piece before shipment?

Accepted Answer

Yes, it is possible to add an engraving or change an existing engraving on your piece. Re-engraving a ring may incur basic engraving fees. Please contact our customer service team for guidance and assistance.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 63

Can I use a discount or promo code after I have placed an order?

Accepted Answer

It may be possible for you to use a discount within 24 hours of placing an order. Please contact our customer service team for more information.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Question 64

My order has not arrived, what should I do?

Accepted Answer

In the rare case that your order has not arrived, please reach out to our customer service team and they will guide you promptly. You can also track your order in the “My order” section on our website. We always send an email with your tracking details once your order has been shipped.

You can call us on +1 646 9564572 between Monday and Friday from 10AM to 6PM or you can email us at customerservice@friendlydiamonds.com

Create your own

pre-designed engagement rings

Ready to Ship Engagement Rings

Shop by shape

Shop by style

Shop by metal

Featured

Customer Created Inspirations

Wedding Rings

Jewelry for the big day

Bespoke customized jewelry

Blogs
Blogs

Loose Diamonds

Popular Searches

Create Your Own

Services & Values

Diamond Education

Rings

Bracelets

Earrings

Pendants & Necklaces

create your own

bespoke fine jewelry

High Jewelry

Featured

ready to ship

Frequently Asked Questions (FAQs)

Contact

Create your own

pre-designed engagement rings

Ready to Ship Engagement Rings

Shop by shape

Shop by style

Shop by metal

Featured

Customer Created Inspirations

Wedding Rings

Jewelry for the big day

Bespoke customized jewelry

BlogsBlogs

Loose Diamonds

Popular Searches

Create Your Own

Services & Values

Diamond Education

Rings

Bracelets

Earrings

Pendants & Necklaces

create your own

bespoke fine jewelry

High Jewelry

Featured

ready to ship

Frequently Asked Questions (FAQs)

Blogs
Blogs