Friendly Diamonds offers a FREE lifetime warranty against all manufacturing defects for all made-to-order and custom-made products. We stand by all the diamonds and jewelry pieces we sell and warrant that they are free of any manufacturing defects at the time of delivery. If you believe your piece is damaged, please get in touch with us for details on how to ship the item back to our quality control team for inspection. Shipping costs for both-way shipments of your item will be charged to you.
Upon inspection, if a warranted issue is found, Friendly Diamonds will repair the warranted damage or replace the item without any costs to you. Such repairs include metal shouldering, setting of loose stones, prong tightening and cleaning service. We are unable to warrant items that have previously been repaired, resized or polished by someone other than Friendly Diamonds, replacement of lost or missing diamonds, normal wear and tear of items from regular use and discoloration of metal caused by chemicals and make up. If an issue that is not covered under our lifetime warranty policy is found, we will share a price quotation for your approval for such repairs before any work begins.
All repaired items are typically shipped within 7-10 business days from the date of receiving the item. In case we need to remake the item, it can take up to 2 weeks. For all international shipments, customs processes and import duties are the customer's responsibility; please check with your local customs office for information. Please refer to our shipping policy for more information.
Please note that our lifetime warranty only applies to manufacturing defects, not issues related to regular wear and tear, loss, or theft. To ensure your jewelry items are protected from unforeseen circumstances, we highly recommend insuring them regardless of the warranty.
Many of our customers rely on Jewelers Mutual for hassle-free insurance coverage. With insurance coverage in place, you can file a claim with your insurance provider to obtain a replacement in any unfortunate event, such as loss or theft.