At Friendly Diamonds, we are confident that you will love our products. If a circumstance arises where you feel you need to return any item from your order, we are happy to help! We offer a 30-day, no questions asked return policy for a full refund.
For customers within the United States, we offer FREE return shipping on all eligible items within 30 days of the delivery date. For customers outside the United States, we still offer a no questions asked 30-day return policy, though the customer is responsible for shipping costs.
All returned items must be in unworn condition, accompanied by all original packaging and documentation, including the diamond certificate. In case the item is used and worn out, $500 will be deducted from the total refund amount. A $150 replacement fee per certificate will be deducted from the refund amount if the certificate has been lost or tampered with. Appraisal fees of $50 are non-refundable. A deduction of $50 will be made from the refund amount for rings that have been engraved. The 30-day timeline begins from the date of order delivery. Due to the jewelry's personalized nature, items that have been modified or resized and bespoke custom designs are not eligible for returns.Previously exchanged items are not eligible for returns or an additional exchange.
Safe and secure packaging is a requirement for all eligible returns to ensure a safe transit. While shipping your products, it is mandatory to share the following images:
Returns are subject to approval based on the quality and accuracy of the provided images. If the images are not shared or get disapproved by our team, your package will not be insured and might lead to insecure transit. In case of such instances, we will not be responsible for the safety of your parcel.
You reserve the right to cancel your order for a full refund before it has been shipped. Bespoke custom designs are not eligible for cancellations after the first 48 hours of order completion.
Once we receive the return parcel, our quality assessment team will inspect the item and begin the refund process. Please note the customer may receive a follow-up email or inquiry to determine eligibility if the item is not in like-new condition. Refunds typically take up to 5-7 business days to process. Refunded amounts will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow one monthly billing cycle for your credit to appear.
In order to preserve the exceptional craftsmanship and superior quality of our jewelry and to ensure fairness for all customers, we do not encourage serial returns or bracketing. Bracketing is the act of buying multiple product variations with the intent of returning the ones that are unwanted. We do not accept returns for orders suspected of being bracketing purchases.
We trust in your understanding that the trend of over-ordering through bracketing mirrors the issues of over-consumption and sustainability. Ultimately, this practice has a negative impact on the environment in the long run.