Data protection and privacy are matters of trust and your trust is important to us. Friendly Diamonds respects your privacy. Therefore, protecting personal data and collecting, processing, and using them in conformity with the law is an important concern to us. For you to feel safe while visiting any webpage on the Website, we strictly adhere to legal provisions when we process your data and would like to inform you here about the policies and procedures, we have in place concerning data collection and use of data. The Company is committed to protecting the information and privacy of individuals, customers, business partners, and others who visit the Website and/or to whom the Company offers its services. We adhere to the following principles to protect your privacy:
a. “Personal Information” shall mean any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with us, is capable of identifying you; and includes Sensitive Personal Information.
b. “Sensitive Personal Information” shall mean such Personal Information which consists of information relating to:
(i) physical, physiological, and mental health condition;
(ii) medical records and history;
(iii) any detail relating to the above clauses as provided to us for providing service; and
The Website collects Personal Information from you if and when:
(i) You register on the Website,
(ii) Place an order on the Website,
(iii) Subscribe to the Web site's newsletter, if applicable,
(iv) Respond to a survey or fill out a form on the Website. The Website collects your Personal Information for the limited purposes of identifying you personally, communicating with you, in the context of the provision of products and/or services, in compliance with the requirements of law.
We may also collect data about your navigation of the Website on an aggregate basis, such as your Internet Protocol Address (“IP Address”), which is identified and logged automatically in our server log files whenever you navigate the Website, your Internet Service Provider (“ISP”), your login frequency, the pages you visited within the Website, and the Internet browser or device you are using.
In addition, we may also collect your Personal Information from:
Accordingly, you may be asked to enter your name, sex, date of birth, e-mail address, mailing address, phone number, credit card information, and/or other financial information for processing payment transactions, delivery of products and/or services, and marketing, among other details permitted by applicable law from time to time. You may also voluntarily provide personal information when you send us an inquiry or support request via email or other accepted communication method.
1. To personalize your experience on the Website (your information helps us to better respond to your individual needs).
2. To improve the Website (we continually strive to improve the Website offerings based on the information and feedback we receive from you).
3. To improve customer service (your information helps us to effectively respond to your customer service requests and support needs).
4. To process transactions on the Website, as applicable.
Your Personal Information, whether public or private, will not be sold, exchanged, transferred, or given to any other entity for any reason whatsoever, without your consent, other than for:
1. The express purpose of delivering the purchased product and/or service requested by you from the Website, as applicable;
2. Administering a contest, promotion, survey, or other Website feature; and
3. Sending periodic emails and other communications.
The email address you provide for order processing may be used to send you information and updates on your order, in addition to sending you occasional news, updates, and related product or service information of the Company, as applicable.
We implement a variety of security measures to maintain the safety of your Personal Information obtained by us from you.
All your Personal Information is stored on Digital Ocean, a reliable and scalable cloud computing service and encrypted backups of the same are stored in our local secure server. [or] All your Personal Information is stored on our main servers for registered users and members based in Belgium. Where applicable, all Personal Information is transmitted via Secure Socket Layer (SSL) technology and then encrypted to our database only to be accessible by those authorized with special access rights to such systems, who are required to keep the Personal Information confidential.
You are solely responsible for the authenticity of the Personal Information supplied by you, and we are not liable for the said authenticity under any circumstances whatsoever.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. You have the option of disabling cookies on your browser.
The Company may develop mobile applications for use on various mobile platforms, and, where applicable, if you request or consent to location services during usage of such applications, we may receive Personal Information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalized content.
We do not sell, trade, or otherwise transfer your Personal Information to outside parties. This does not include trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and ensure the same level of data protection that is adhered to by the Company. We may also send offers/promotions to selected groups of the Company’s customers on behalf of other businesses, in which case we do not give such businesses your Personal Information. We may also release your Personal Information without your prior consent when we believe the release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, and/or safety and those of others, or with agencies mandated under the law to obtain any information for verification of identity, or prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses. However, non-personally identifiable visitor information may be provided to other parties for gaining insights and/or other uses. In the unlikely event of the acquisition of all or substantially all of the assets of the Company, your Personal Information will be transferred as part of such acquisition. Any disclosure of your Personal Information by us shall be strictly under the requirements of applicable law.
We will retain your Personal Information for such time as is reasonably necessary for backup, archival, and/or audit purposes, to prevent fraud or other criminal activity, or prevent violation of the terms and conditions of the Website. We will not retain your Personal Information longer than is required for the purposes for which such Personal Information may lawfully be used, or is otherwise required under any other law for the time being in force.
We will remove your Personal Information by deleting it from our database if required to do so by law. We will also delete Personal Information upon your request in line with the right to erasure (‘right to be forgotten’) according to Art. 17 of the General Data Protection Regulations (“GDPR”) and similar local and national regulations elsewhere. According to Art. 16 of the GDPR (and similar local and national regulations elsewhere), following the right to rectification, we will also rectify inaccurate Personal Information concerning you (for both, send an e-mail request to [email protected])
Occasionally, at our discretion, we may include or offer third-party products or services on the Website. These third-party sites may have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these third-party sites, and/or any other third-party products, services, or businesses. Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these third-party sites.
The Website doesn't sell products for purchase by minors. We sell children’s products for purchase by adults. If you're under 18, you may use the Website only with the involvement and consent of a parent or guardian.
The GDPR and other local and national regulations give you the right to access Personal Information held about you. Your right of access can be exercised following these laws, subject to any fees that the Company may be permitted to charge you under such laws, and upon receipt of your email at [email protected]
By Phone: +1 646 956 4572
By Email: [email protected]
By website: Contact Us