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Data protection and privacy are matters of trust and your trust is important to us. Friendly Diamonds respects your privacy. Therefore, protecting personal data and collecting, processing, and using them in conformity with the law is an important concern to us. For you to feel safe while visiting any webpage on the Website, we strictly adhere to legal provisions when we process your data and would like to inform you here about the policies and procedures, we have in place concerning data collection and use of data. The Company is committed to protecting the information and privacy of individuals, customers, business partners, and others who visit the Website and/or to whom the Company offers its services.
This Privacy Policy covers the Personal Information and Sensitive Personal Information collected by us via the Website accessed via the Internet. It does not, however, apply to entities that the Website does not own or control.
We may also collect data about your navigation of the Website on an aggregate basis, such as your Internet Protocol Address (“IP Address”), which is identified and logged automatically in our server log files whenever you navigate the Website, your Internet Service Provider (“ISP”), your login frequency, the pages you visited within the Website, and the Internet browser or device you are using.
Accordingly, you may be asked to enter your name, sex, date of birth, e-mail address, mailing address, phone number, credit card information, and/or other financial information for processing payment transactions, delivery of products and/or services, and marketing, among other details permitted by applicable law from time to time. You may also voluntarily provide personal information when you send us an inquiry or support request via email or other accepted communication method.
The email address you provide for order processing may be used to send you information and updates on your order, in addition to sending you occasional news, updates, and related product or service information of the Company, as applicable.
We implement a variety of security measures to maintain the safety of your Personal Information obtained by us from you.
All your Personal Information is stored on Digital Ocean, a reliable and scalable cloud computing service and encrypted backups of the same are stored in our local secure server. [or] All your Personal Information is stored on our main servers for registered users and members based in Belgium. Where applicable, all Personal Information is transmitted via Secure Socket Layer (SSL) technology and then encrypted to our database only to be accessible by those authorized with special access rights to such systems, who are required to keep the Personal Information confidential.
You are solely responsible for the authenticity of the Personal Information supplied by you, and we are not liable for the said authenticity under any circumstances whatsoever.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site or service provider’s systems to recognize your browser and capture and remember certain information. You have the option of disabling cookies on your browser.
We may use cookies to help us to understand, remember and save your preferences for future visits and keep track of advertisements.
The Company may develop mobile applications for use on various mobile platforms, and, where applicable, if you request or consent to location services during usage of such applications, we may receive Personal Information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as search results, and other personalized content.
We do not sell, trade, or otherwise transfer your Personal Information to outside parties. This does not include trusted third parties who assist us in operating the Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and ensure the same level of data protection that is adhered to by the Company. We may also send offers/promotions to selected groups of the Company’s customers on behalf of other businesses, in which case we do not give such businesses your Personal Information. We may also release your Personal Information without your prior consent when we believe the release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, and/or safety and those of others, or with agencies mandated under the law to obtain any information for verification of identity, or prevention, detection, investigation including cyber incidents, prosecution, and punishment of offenses. However, non-personally identifiable visitor information may be provided to other parties for gaining insights and/or other uses. In the unlikely event of the acquisition of all or substantially all of the assets of the Company, your Personal Information will be transferred as part of such acquisition. Any disclosure of your Personal Information by us shall be strictly under the requirements of applicable law.
We will retain your Personal Information for such time as is reasonably necessary for backup, archival, and/or audit purposes, to prevent fraud or other criminal activity, or prevent violation of the terms and conditions of the Website. We will not retain your Personal Information longer than is required for the purposes for which such Personal Information may lawfully be used, or is otherwise required under any other law for the time being in force.
We will remove your Personal Information by deleting it from our database if required to do so by law. We will also delete Personal Information upon your request in line with the right to erasure (‘right to be forgotten’) according to Art. 17 of the General Data Protection Regulations (“GDPR”) and similar local and national regulations elsewhere. According to Art. 16 of the GDPR (and similar local and national regulations elsewhere), following the right to rectification, we will also rectify inaccurate Personal Information concerning you (for both, send an e-mail request to customerservice@friendlydiamonds.com)
Occasionally, at our discretion, we may include or offer third-party products or services on the Website. These third-party sites may have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these third-party sites, and/or any other third-party products, services, or businesses. Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these third-party sites.
The Website doesn't sell products for purchase by minors. We sell children’s products for purchase by adults. If you're under 18, you may use the Website only with the involvement and consent of a parent or guardian.
This Privacy Policy applies to information collected both through the Website as well as the Offline Modes.
By using the Website, you consent to this Privacy Policy and the usage by us of your Personal Information under this Privacy Policy. After registration and provision of your Personal Information to us, you have the option to withdraw your consent for the usage of your Personal Information upon notifying us in writing or by email, on the happening of which we will ensure that we will not use your Personal Information. Upon withdrawal of your consent as per the preceding sentence, your Personal Information shall be subject to retention per the ‘Retention period’ provided in this Privacy Policy. Further, we will, at our discretion, discontinue the provision of goods or/or services for which the said Personal Information was sought by us. You may opt-out of receiving communications from us and/or our partners, and from participating in member surveys at any time by either following the simple unsubscribe process set out in each email, sending us an email at customerservice@friendlydiamonds.com or from your account settings by deselecting the relevant options. You may opt in to receiving communications from us and/or our partners at any time from your account settings by selecting the relevant options or sending an email to customerservice@friendlydiamonds.com.
Please be aware that occasionally we will send emails to communicate important corporate or member messages, like changes in the Privacy Policy or receipt of your payment(s).
The GDPR and other local and national regulations give you the right to access Personal Information held about you. Your right of access can be exercised following these laws, subject to any fees that the Company may be permitted to charge you under such laws, and upon receipt of your email at customerservice@friendlydiamonds.com.
If we decide to change/amend/modify the Privacy Policy, we will post those changes, and update the Privacy Policy modification date below. The updated Privacy Policy will be intimated to you in a manner permitted by law.
On occasion, we may use your Personal Information for new, unanticipated uses not previously disclosed in this Privacy Policy. In such cases, we will notify you of the content and purposes of the change by email. If you do not oppose such change in writing by email to customerservice@friendlydiamonds.com within ten (10) days of the date of our email, the changes will be deemed accepted by you. Any data collection changes will be effective from then on. We will not retroactively collect data for new collection procedures.
Should you have any concerns about this Privacy Policy and/or the information shared hereunder, please contact us at:
By Phone: +1 646 9564572
By Email: customerservice@friendlydiamonds.com
By website: Contact Us