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We are confident that you will love your Friendly Diamonds jewelry. However, should a situation arise wherein you need to return any item from your order, we offer FREE 30 day returns for an exchange or full refund!

Return Shipping

Return Terms

How to Return Your Order?

1. Contact Friendly Diamonds Customer Service Department

Get in touch with Friendly Diamonds customer service department. They will authorize your return order if it is eligible for returns. All requests for refunds must be in writing via email.

Customer Service contact details are as mentioned below:

2. Pack Your Return Order

3. Safety Instructions

Refund Process

Once we receive the return parcel, our quality assessment team will inspect the piece and verify the condition of the item.
In the event of the returned piece not being up to the best quality standards, our quality assessment team will intervene further and take a decision after speaking with the customer.
Appraisal certificate cost of $ 50 is non-refundable.
Once the returned piece meets all our quality standards, our team will process the full refund to the customer

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