RETURN POLICY

At Friendly Diamonds, we are confident that you will love our products. If a circumstance arises where you feel you need to return any item from your order, we are happy to help! That is why we offer a 30 day, no questions asked, return policy for a full refund.

Return Shipping

Return Terms

All returned items must be in unworn condition accompanied by all original packaging and documentation including the diamond certificate. The 30-day timeline begins from the date of order delivery. Due to their personalized nature, the following orders are not eligible for returns : Items that have been modified one or more times; Items that are engraved/laser inscribed; Items that have been resized one or more times; Items that have previously been exchanged or upgraded; Custom designed jewelry. If your item has been previously returned for a refund, your next purchase will qualify for an exchange.

How to Return Your Order?

1. Contact Friendly Diamonds Customer Service Department

2. Pack Your Return Order

Refund Process

Once we receive the return parcel, our quality assessment team will inspect the item and begin the process of a refund.
*If the item is not in like-new condition there may be a follow-up email or inquiry for the customer to determine eligibility.
PLEASE NOTE: The appraisal certificate fee of $50 is non-refundable.

Refund Details :

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