30-DAY RETURNS

At Friendly Diamonds, we are confident that you will love our products. If a circumstance arises where you feel you need to return any item from your order, we are happy to help! We offer a 30-day, no questions asked return policy for a full refund.

Return Shipping

For customers within the United States, we offer FREE return shipping on all eligible items within 30 days of the delivery date. For customers outside the United States, we still offer a no questions asked 30-day return policy, though the customer is responsible for shipping costs.

Return Terms

All returned items must be in unworn condition, accompanied by all original packaging and documentation, including the diamond certificate. In case the item is used and worn out, $500 will be deducted from the total refund amount. A $150 replacement fee per certificate will be deducted from the refund amount if the certificate has been lost or tampered with. Appraisal fees of $50 are non-refundable. The 30-day timeline begins from the date of order delivery. Due to the jewelry's personalized nature, items that have been modified, engraved, resized, previously exchanged and bespoke custom designs are not eligible for returns.

Cancellations

You reserve the right to cancel your order for a full refund before it has been shipped. Bespoke custom designs are not eligible for cancellations after the first 48 hours of order completion.

If you have canceled or returned your order once, your next purchase will not qualify for our 30-day return policy.

How to Return Your Order?

1. Contact Friendly Diamonds Customer Service Department

• If you feel the need to return an item, please don't hesitate to get in touch with us. Please send us an email at [email protected] with your order number and the word "Return" in the subject line, state that you'd like to return the item, and provide all the information regarding your request.
• If returning an item from the United States, our team will create a FREE shipping label and email it to you. If you are returning an item from outside the United States, the customer can request a shipping label. The customer will bear the actual shipping cost.

2. Pack Your Order

• Ensure that the actual product along with the diamond certificate and the appraisal certificate is securely packed in the original packaging box.
• For security reasons, do not write ‘jewelry’, ‘diamonds’, or other related words anywhere on the package.
• For safety purposes, please double-box your package.
• Affix the label to the outside of the larger box and drop it off at your nearest courier company location (we recommend UPS, FedEx, or USPS as our preferred shipping partners).
• Friendly Diamonds cannot be held responsible for shipping errors – we recommend that customers only use a staffed store-front to send returned items. Please do not use drop boxes or non-staffed locations.
• Obtain a shipping receipt to confirm that the item has been shipped - this receipt will act as proof of shipment and insurance.
• Friendly Diamonds recommends purchasing insurance on the package up to the replacement value.

Refund Process

Once we receive the return parcel, our quality assessment team will inspect the item and begin the refund process. Please note the customer may receive a follow-up email or inquiry to determine eligibility if the item is not in like-new condition. Refunds typically take up to 5-7 business days to process. Refunded amounts will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow one monthly billing cycle for your credit to appear.

Need more help? We're here to help you 24/7

• Contact us via email: [email protected]
• Call us at +1 646 956 4572
• Chat with us on the website: www.friendlydiamonds.com