30-DAY RETURNS

At Friendly Diamonds, we are confident that you will love our products. If a circumstance arises where you feel you need to return any item from your order, we are happy to help! We offer a 30-day, no questions asked return policy for a full refund.

Return Shipping

Return Terms

All returned items must be in unworn condition, accompanied by all original packaging and documentation, including the diamond certificate. The 30-day timeline begins from the date of order delivery.


Due to the jewelry's personalized nature, the following orders are not eligible for returns:



If your item has been returned for a refund, your next purchase will qualify for an exchange.

Cancellations

You reserve the right to cancel your order for a full refund before it has been shipped.


Only an exchange is permitted for orders that were previously canceled, then uncanceled one or more times. When this happens, our team’s process is disrupted, and it is important to be mindful of our team’s time and effort.


Bespoke custom designs are not eligible for cancellations after the first 48 hours of order completion.

How to Return Your Order?

1. Contact Friendly Diamonds Customer Service Department

2. Pack Your Return Order

Refund Process

Once we receive the return parcel, our quality assessment team will inspect the item and begin the refund process. Please note the customer may receive a follow-up email or inquiry to determine eligibility if the item is not in like-new condition.


A $250 replacement fee per diamond certificate will be charged if the certificate has been lost or tampered with. The appraisal certificate fee of $50 is non-refundable.

Refund Details

Need more help? We're here to help you 24/7


Always a real person! - “We don’t let bots do the talking”