At Friendly Diamonds, we are confident that you will love our products. If a circumstance arises where you feel you need to return any item from your order, we are happy to help! We offer a 30-day, no questions asked return policy for a full refund.
For customers within the United States, we offer FREE return shipping on all eligible items within 30 days of the delivery date. For customers outside the United States, we still offer a no questions asked 30-day return policy, though the customer is responsible for shipping costs.
All returned items must be in unworn condition, accompanied by all original packaging and documentation, including the diamond certificate. In case the item is used and worn out, $500 will be deducted from the total refund amount. A $150 replacement fee per certificate will be deducted from the refund amount if the certificate has been lost or tampered with. Appraisal fees of $50 are non-refundable. The 30-day timeline begins from the date of order delivery. Due to the jewelry's personalized nature, items that have been modified, engraved, resized, previously exchanged and bespoke custom designs are not eligible for returns.
You reserve the right to cancel your order for a full refund before it has been shipped. Bespoke custom designs are not eligible for cancellations after the first 48 hours of order completion.
If you have canceled or returned your order once, your next purchase will not qualify for our 30-day return policy.
Once we receive the return parcel, our quality assessment team will inspect the item and begin the refund process. Please note the customer may receive a follow-up email or inquiry to determine eligibility if the item is not in like-new condition. Refunds typically take up to 5-7 business days to process. Refunded amounts will be issued via the method of payment used in the original purchase. For all credit card refunds, please allow one monthly billing cycle for your credit to appear.