At Friendly Diamonds, we are committed to ensure that you enjoy a hassle-free jewelry shopping experience.
One Way Shipping Charges
- We offer FREE shipping across the United States and Canada.
- Shipments to countries apart from the US and Canada are chargeable at an additional shipping cost.
Custom Charges and Duties
For all international shipments, customs processes and import duties are the responsibility of the customer; please check with your local customs office for information.
- We also offer FREE return shipping on all return orders from the United States. Please read our return policy for further details
- Shipping fees need to be paid by the customer for return orders from all countries outside the United States.
Friendly Diamonds is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control.
Our estimated delivery time does not include the time it will take for local customs to release international orders.
You will receive an email confirmation once your order is shipped.
- All loose diamond orders are typically shipped 5 to 10 days from the order date.
- All made to order items are typically shipped 2 to 3 weeks from the order date.
Please note that all shipments require an adult signature at the delivery destination.
- We use trusted delivery companies such as FedEx, UPS and USPS for all our shipments.
- An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date.
For your protection, Friendly Diamonds always:
- Insures and registers all items for their full value.
- Requires that all deliveries be made to a physical business or home address only. We do not ship to P.O. box addresses.
Track your order
- We make it easy for you to know how soon you can expect the delivery of your product. Once your order is shipped, we send you a shipment email along with the tracking number for you to track the product.
Planning a gift or won’t be home to receive the package?
If you live in the United States – we can hold the package for you. If your Friendly Diamonds purchase is meant to be a gift for someone and you want us to keep it a surprise or you cannot be home to receive the package, we can hold the shipment for up to 7 days at a local FedEx station rather than having it delivered to your residence/business.
During the check-out process look for the checkbox that says “Please do not deliver to my address, instead hold this package at the nearest FedEx facility for in-person pick up”
Need more help? We’re here to help you 24/7